FAQs

WHERE ARE YOU LOCATED?

54-14 74th Street, Suite 4404, Maspeth NY

*Exact address is given in the confirmation email you will receive after booking and is also included in the reminder email sent out 72 hours prior to your appointment.

HOW DO I GET THERE?

Q58 Q59 to Grand Av/74th Street
R M E train to Grand Av - Newtown then transfer to Q58/Q59 to Grand/Av/74th Street

PARKING?

Street & Metered Parking

WHEN ARE YOU AVAILABLE?

Availability can be viewed in the booking calendar.

HOW CAN I CANCEL/RESCHEDULE?

You can cancel/reschedule by logging into your account and going to ‘My Bookings’.
You can reschedule up to 48 hours prior to your appointment

Cancellations automatically forfeit your deposit. Deposits are only transferable through rescheduling.

HOW CAN I CHANGE THE SERVICE BOOKED?

You can request a service change up to 48 hours prior to your appointment.
Appointment time is reserved according to the service originally booked. Without 48 hour notice, the original service charges will still apply.

If you arrive without needing a booked removal, the $30 removal fee will still be charged.

If you book a design set and decide you no longer want designs during the appointment, you will still be charged the starting rate of the design tier booked, as that time was held exclusively for you.

HOW CAN I CONTACT YOU?

You can contact us through the phone number given in the confirmation email, as well as the ”CONTACT US” page.

QUESTIONS OR CONCERNS?

If you have any questions or concerns, please go over the policies as well as this FAQs page - If you do not find an answer, you can then head over to the 'CONTACT US' page or contact the phone number provided in your confirmation email to ask your question.